Shipping & Return Policy

Thank you for choosing Ani and Emi! Please read through our return/refund policy to ensure a smooth shopping experience.

-No Returns or Refunds: Once your purchase is finalized, we cannot process any returns or refunds.

-Exclusions for Returns: Due to the unique and custom nature of our products, returns or exchanges are not possible.

-Issues with Your Order: If you receive an item that is defective or damaged, please contact us within 48 hours. We’ll work with you to provide a replacement or store credit.

- Please Verify Your Order: We kindly ask that you carefully double-check your order details before completing your purchase. Ensuring your order is correct is essential, as it helps us deliver exactly what you're looking for.

- Additional Information: Please note that all our items are handmade with care, and slight variations may occur, adding to their charm and uniqueness. If you have specific concerns or questions about a product, feel free to contact us before making a purchase.

-Contact Us: Our friendly customer service team is ready to assist you! For any questions or concerns, please email us at aniandemi.co@gmail.com.

By proceeding with your purchase, you agree to adhere to this return/refund policy. Thank you for understanding and supporting our small business!

Shipping Policy:

- Processing Time:Each order is lovingly handcrafted, so please allow 1-5 business days for us to prepare your items. We strive to complete all orders as quickly as possible while maintaining our high-quality standards.

-Shipping Confirmation and Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. This will allow you to monitor your package's journey to you.

-Delivery Responsibility: After your order has been shipped, it is in the hands of the carrier. While we do our best to ensure timely delivery, Ani and Emi cannot be held responsible for delays or issues that arise once the package is with the carrier. 

-Additional Information:Please ensure that your shipping address is correct and complete when placing your order. We are not responsible for packages lost or delayed due to incorrect addresses provided by customers.